Contact Us

We respond to all enquiries within 2 hours on weekdays and within 8 hours on weekends.

💬

General support

support@chowflex.co.uk

Orders, payments, account help

Response: 2 hours

🛡️

Disputes

disputes@chowflex.co.uk

Order disputes and refunds

Response: 4 hours

📋

Compliance

compliance@chowflex.co.uk

Cook registration, certificates, halal

Response: 24 hours

📸

Photo review

photos@chowflex.co.uk

Dish photo feedback for cooks

Response: 24 hours

⚖️

Legal

legal@chowflex.co.uk

GDPR, data requests, legal notices

Response: 5 business days

📣

Press & media

press@chowflex.co.uk

Media enquiries and partnerships

Response: 2 business days

🚨

Active order emergency

If you have an urgent issue with an order currently in progress — courier not arriving, food quality emergency, or safety concern — use the in-app live chat for the fastest response. This is monitored at all times during delivery hours (9am–10pm daily).

Registered details

ChowFlex Ltd
Registered in England & Wales
Company number: [Register at Companies House before launch]
Registered address: [Add registered address]
VAT number: [Add when registered for VAT]
ICO registration: [Add ICO registration number]